TGAS is managed independently by CEDR, an Alternative Dispute Resolution Provider, to resolve disputes related to 'traders', who are member companies of the Glass & Glazing Federation ("GGF") or registered firms of the Fenestration Self-Assessment Scheme ("FENSA") and their customers.
£120
Up to 90 days
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Prior to the institution of arbitration proceedings the Parties must attempt to settle the dispute through GGF’s complaints procedure (if a GGF member company) or through FENSA’s complaint process (if a FENSA registered firm) for at least 40 working days. If the conciliation procedure fails to resolve the dispute the Parties may proceed to arbitration.
Raise your complaint with the company in the first instance.
If the company is not able to address your complaint to your satisfaction you can escalate the matter to the Glass & Glazing Federation or FENSA as appropriate. For GGF, please email complaints@ggf.org.uk and for FENSA, please email complaints@fensa.org.uk.
If involvement from GGF or FENSA does not resolve the issue you may apply to TGAS. To commence the arbitration process, you will need to complete the relevant application form and make payment. GGF or FENSA will provide you with the Application Form and Scheme Rules.
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CEDR can provide dispute resolution services for businesses in most sectors.
+44 (0)20 7536 6000
applications@cedr.com