TGAS

TGAS is managed independently by CEDR, an Alternative Dispute Resolution Provider, to resolve disputes related to 'traders', who are member companies of the Glass & Glazing Federation ("GGF") or registered firms of the Fenestration Self-Assessment Scheme ("FENSA") and their customers.

Cost

£120

Duration

Up to 90 days

Make a complaint

What we can do

Prior to the commencement of arbitration proceedings, the Parties must raise the dispute through GGF’s complaints procedure (if a GGF member company) or through FENSA’s complaint process (if a FENSA registered firm) for at least 40 working days. If after the involvement of these organisations assistance in resolving a dispute does not conclude the mater, then the Parties will be directed to CEDR for arbitration.

The steps you must take before submitting a complaint

Contact the company

Raise your complaint with the company in the first instance.

Contact Glass & Glazing Federation or FENSA

If the company is not able to address your complaint to your satisfaction you can escalate the matter to the Glass & Glazing Federation or FENSA as appropriate. For GGF, please email complaints@ggf.org.uk and for FENSA, please email complaints@fensa.org.uk.

Apply to TGAS for arbitration

If involvement from GGF or FENSA does not resolve the issue you may apply to TGAS. To commence the arbitration process, you will need to complete the relevant application form and make payment. GGF or FENSA will provide you with the Application Form and Scheme Rules.

Make a complaint

Companies covered