Private Healthcare Mediation

Private Healthcare Mediation is managed independently by the Centre for Effective Dispute Resolution (CEDR), an Alternative Dispute Resolution provider. For this scheme, we provide independent mediation (over the phone) between subscribing organisations and their patients if they are unable to resolve their complaints directly through the organisation's own complaints procedure.

Make a complaint

Clear Choice Care Solutions Limited Make a complaint

Comfort Scan Limited Make a complaint

London Allergy Care Make a complaint

Chiltern Hills Heart Clinic Make a complaint

Kidswell HealthPrivate Healthcare Mediation Make a complaint

Worcester Cardiac Group Make a complaint

Tunbridge Wells clinic for skin & veins Make a complaint

Putting Patients First Make a complaint

Enaikidigha Ltd (t/s Health City, Twin Brain or New Hope Clinics) Make a complaint

Clear Ear Clinic Ltd Make a complaint

Heera Healthcare Make a complaint

Karakorum Partners Ltd Make a complaint

Your Little Self Make a complaint

Baby Scans 4d Limited Make a complaint

The Women’s Hormone Clinic Ltd Make a complaint

Fitzrovia medical clinicPrivate Healthcare Mediation Make a complaint

Phoenix Medicare Ltd Make a complaint

Grow and Thrive Limited Make a complaint

Vallour Make a complaint

The International gene Clinic Make a complaint

Mediwell Healthcare UK Ltd Make a complaint

Food Allergy Immunotherapy Limited Make a complaint

Remedy Healthcare Ltd Make a complaint

Pariflorencethomas Limited Make a complaint

Dr.Online Ltd Make a complaint

CMC Imaging Services Limited Make a complaint

Hexarad Group Ltd Make a complaint

HB4D LIMITED Make a complaint

Cannim Ltd Make a complaint

Medical Health Limited trading as Private GP Surgery Make a complaint

Windsor Cardiac Clinic Make a complaint

JMO Healthcare Limited (T/A MK18 Medical) Make a complaint

My heart in mind Ltd Make a complaint

The Pregnancy Clinic Make a complaint

Hill Medical Skin & Health Clinic Make a complaint

Leger Clinic Ltd Make a complaint

EP Collective Ltd Make a complaint

Complete Spectrum Healthcare Limited Make a complaint

The Child Health Company Ltd Make a complaint

North East ADHD Limited Make a complaint

KAZYS Ltd (Kiamclinic) Make a complaint

GDT Allergy Consulting Ltd Make a complaint

AA Paeds Make a complaint

Sarah Chapman Skinesis Clinic Make a complaint

Across The Lifespan Ltd (trading as The Giaroli Centre) Make a complaint

SLM GP Make a complaint

Chequp Health Limited Make a complaint

Teledoctor Limited (trading as ProblemShared) Make a complaint

Omnia Therapy Ltd Make a complaint

O-Med Services Limited Make a complaint

360 Med Ltd Make a complaint

Dr Lisa Lifestyle Medicine Limited Make a complaint

Easy Testing Ltd T/A Easy Medical Centre Make a complaint

Number 1 Surgical Healthcare Limited, trading as ‘MYA’ Make a complaint

The Children’s Clinic Make a complaint

For Impact Ltd Make a complaint

The Cardiovascular Diagnostic Centre Ltd Make a complaint

Tdcuk Ltd Make a complaint

Private GP Healthcare Make a complaint

National Autistic Society Make a complaint

Arista Medical Ltd Make a complaint

Tekihealth Solutions Limited Make a complaint

Little Stars 4D Scan Make a complaint

My Heart Make a complaint

The Centre for ADHD Research and Excellence Make a complaint

Fitzrovia Medical Ltd Make a complaint

Nationalmriscan.com T/A scan.com Make a complaint

eXroid Ltd Make a complaint

The Drip Co UK Make a complaint

Beacon Autism & ADHD Clinic Make a complaint

Bioluminux Clinical Research Make a complaint

Dr Ram Joint Injections Make a complaint

The Lanes Medical Practice Make a complaint

Lyphe Clinic (The Medical Cannabis Clinics) Make a complaint

The London Road Clinic Make a complaint

Heath Lodge Clinic Make a complaint

Rowena Health Make a complaint

Embla Health UK Ltd Make a complaint

Dr Helen Allergy Make a complaint

Dr Milli Health Make a complaint

Child Mental Health Clinic Ltd Make a complaint

London Gynaecology Make a complaint

The Women’s Hormone Clinic Make a complaint

The Gender Hormone Clinic Make a complaint

Montu Group UK Ltd Make a complaint

The Giaroli Centre Make a complaint

CYA Medical Ltd t/a Radconsult Make a complaint

DrOnline Ltd Make a complaint

Ear Microsuction Clinic Ltd Make a complaint

Harper Medical Ltd t/as Institute of Preventative Medicine Make a complaint

Northern Health Make a complaint

Divergence Make a complaint

ProblemShared Make a complaint

Mediwell Clinic Make a complaint

Edinburgh Psychiatry Make a complaint

Polyclinic Healthcare UK Make a complaint

Visa Medicals Make a complaint

Flok Health Make a complaint

Apex Ultrasound Limited Make a complaint

G&M Healthcare Ltd Make a complaint

ADHD Treatments Surrey Limited Make a complaint

The Midlands Circumcision Clinic Make a complaint

Scan.com Make a complaint

Essex Body Cleanse Make a complaint

Paediatric Diagnostics Make a complaint

Mary Diaz Aesthetics Ltd Make a complaint

Your GP Circle Make a complaint

Flint Healthcare Ltd Make a complaint

Leaders in Allergy Care Ltd Make a complaint

Get Real Health Limited Make a complaint

Amethyst Assessment Centre Ltd Make a complaint

Summerhill Health Limited Make a complaint

HCML Ltd Make a complaint

Anchor Psychiatry Group Make a complaint

Putting Patients First Ltd Make a complaint

The Hove Practice Make a complaint

Aesthetics by Lauren Turner Ltd Make a complaint

Clinic51 Ltd Make a complaint

Formby GP Ltd Make a complaint

Good Egg Medical Make a complaint

Hexarad Make a complaint

Dr Emma Pooley Make a complaint

Mayormedical LLP Make a complaint

Rochdale Ear Care Clinic Make a complaint

Northern Medical Practitioners Make a complaint

Oxford Menopause Ltd Make a complaint

Moorgate Andrology Make a complaint

Emotions Clinic, Education and Training Centre CIC Make a complaint

Feeltru Limited Make a complaint

Cantourage Clinic Make a complaint

Sarah Chapman London Make a complaint

National Migraine Centre Make a complaint

Hey Baby 4D Make a complaint

Window to the Womb Ltd Make a complaint

ZoomDoc Make a complaint

The ADHD Centre Make a complaint

Numan Make a complaint

Healios Limited Make a complaint

A Nigam Ltd – Lancashire Clinic Make a complaint

Dilemma Consultancy Make a complaint

Skin + Me Ltd Make a complaint

Citi Health LLP Make a complaint

Smarts For Life Limited Make a complaint

GDT Allergy Limited Make a complaint

Allergy London Limited Make a complaint

Allergy Centre of Excellence Make a complaint

SAS Aesthetics Make a complaint

S&B Diagnostics Make a complaint

Early Life Ultrasound Centre Make a complaint

Harley Street Audiovestibular Clinic Make a complaint

Association of Tongue-Tie Practitioners Make a complaint

Versorium Healthcare Ltd Make a complaint

Bioidentical Hormone Therapy Ltd Make a complaint

Dee GP Ltd Make a complaint

MPower ADHD Ltd Make a complaint

4C Health Incorporated T/a Anna Medicinals Make a complaint

Wellbeing Medical Group Make a complaint

Smart MRI Ltd Make a complaint

Psychiatrist for Children Make a complaint

Omnia Therapy Limited Make a complaint

Kidswell Health Limited Make a complaint

What is the Private Healthcare Mediation Scheme?

The Care Quality Commission (CQC) encourages (as a matter of good practice) all independent healthcare providers to offer an independent external review stage that can provide patients with a route to resolve a complaint if it is not resolved via the providers' in-house complaints process. One independent adjudication scheme for private healthcare is the Independent Sector Complaints Adjudication Service (ISCAS) which is hosted within CEDR. Subscribing to ISCAS requires independent healthcare providers to adopt the ISCAS Code which mandates a strict three-stage complaints process but small independent healthcare providers and sole practitioners may not be able to operate under the code due to limited resources and the number of personnel employed. In order to ensure patients of these providers can access alternative dispute resolution, CEDR has established the Private Healthcare Mediation Scheme in collaboration with ISCAS.

The steps you must take before submitting a complaint

Contact the company

Raise your concerns with the organisation directly. We cannot provide conciliation until you have first allowed the organisation the opportunity to address your complaint in line with there complaints procedure.

Get in touch with CEDR

If you remain dissatisfied once you have completed all stages of the organisations complaints procedure, the organisation will send you a letter or email that will tell you that you may refer the matter to CEDR for conciliation if you wish. This communication may be entitled ‘Final Response’.