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Meet the Team
Meet the Consumer Management team and search our panel of ADR Officials. ADR officials are appointed on a case by case basis for this scheme after a rigorous interview process to check for competency.
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- ABC+ Warranty Consumer Code for New Homes
- ABCD
- Aedis Independent Alternative Dispute Resolution Service (AIADRS)
- Ark Insurance Group
- Aviation (Flights)
- Benenden Health
- Build-Zone Structural Warranty Policies
- Cavity Wall Installation (CIGA & IAA)
- Consumer Code for Home Builders Independent Dispute Resolution
- Consumer Code for New Homes
- Education (ICASO)
- Gambling
- Holiday and Residential Parks Association (HARPA)
- Homes England
- ICW Consumer Code for New Homes
- Jewellers
- Lotteries
- NAFD Resolve
- National Custom & Self Build Association (NaCSBA)
- Package Holiday
- Postal Redress (POSTRS)
- Private Healthcare Mediation
- Regulator of Social Housing
- Renewables
- Solicitors
- Storage
- Surveyors (RICS)
- Telecoms (CISAS)
- The Glazing Arbitration Scheme
Officials team
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Nicholas Collings
Appointed since 2016
Claire Andrews
Appointed since 2013
Tom Earley
Appointed since 2012
Richard Barnes
Appointed since 2017
Abigail Day
Appointed since 2018
Tony Cole
Appointed since 2017
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