Communication & Internet Services Adjudication Scheme
CISAS is an Ofcom approved alternative dispute resolution provider. CISAS is designed to adjudicate disputes that have not been resolved through the communication provider’s own internal complaints procedure.
Free to use
Approx. 6-8 weeks
Search for a company you wish to complain about.
.webp?width=330&height=202&name=Telecommuncations-tower-scaled%20(1).webp)
This Scheme uses Adjudication. Adjudication is a procedure for resolving disputes without resorting to lengthy and expensive court procedures.
The service is free, independent and impartial.
Raise your complaint with the company in the first instance.
If the company is not able to resolve your dispute to your satisfaction within 6 weeks or if the dispute has reached ‘deadlock’ you can come to CISAS.
CISAS will adjudicate the dispute and an adjudicator will issue a final decision. You are free to either accept or reject this decision.
.webp?width=400&height=251&name=CEDR-Day2-24587%20(1).webp)
.webp?width=500&height=333&name=Young-man-engineer-making-program-analyses-scaled-1%20(1).webp)
%20(1).webp)
CEDR can provide dispute resolution services for businesses in most sectors.
CISAS is managed independently by Centre for Effective Dispute Resolution (CEDR), an Alternative Dispute Resolution Provider, approved by Ofcom, to resolve disputes related to communication and internet services. The service is free of charge to customers as required by the Communications Act 2003.
+44 (0)20 7536 6000
cisas@cedr.com