+44 (0)20 7536 6000
What is this scheme?
The scheme is the final stage of the dispute resolution process and applies to claims by customers for compensation or any other remedy available under the Scheme Rules.
SuperGenius Life
Independent Adjudication Scheme for Customers (SuperGenius Life)
The Independent Adjudication Schemes provides an informal and independent way of adjudicating disputes between Supergenius Life and their customers.
Cost
£0
Duration
Up to 90 days
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The steps you must take before submitting a complaint
1
Contact SuperGenius Life
Contact SuperGenius Life directly to raise your complaint.
2
Get in touch with CEDR
If SuperGenius Life is unable to resolve your complaint to your satisfaction you can escalate your complaint to CEDR.
3
Independent adjudication
CEDR will review the matter and will issue an independent adjudication, that is binding on the company, if accepted by you.
applications@cedr.com
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Meet the Team
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Make a complaint
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Are you a business?
CEDR can provide dispute resolution services for businesses in most sectors.
- Fast, and cost effective solutions
- Provided at a sustainable cost