Independent Conciliation Scheme for Customers (National Association of Jewellers)
We provide independent conciliation services to help resolve your dispute.
Free
Up to 90 days
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Conciliation is a private and structured form of negotiation assisted by a trained CEDR Accredited mediator. If a settlement is reached the mediator can draw up an agreement that can then become a legally binding contract if signed by both parties.
This process is conducted by several means of communication including telephone, Skype, Zoom or by email.
Contact the jeweller to raise your complaint.
If the jewellers is unable to resolve your complaint to your satisfaction you can escalate your complaint to the National Association of Jewellers (NAJ).
NAJ may refer your matter to CEDR for independent conciliation.
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CEDR can provide dispute resolution services for businesses in most sectors.
+44 (0)20 7536 6000
applications@cedr.com