+44 (0)20 7536 6000
What is this scheme?
The scheme is the final stage of the dispute resolution process and applies to claims by clients for compensation or any other remedy available under the Scheme Rules.
AD Clients
Independent Adjudication Scheme for Customers (AD Clients)
The Independent Adjudication Schemes provides an informal and independent way of adjudicating disputes between AD Clients and their customers.
Cost
£0
Duration
Up to 90 days
The steps you must take before submitting a complaint
1
Contact AD Clients
Contact AD Clients directly to raise your complaint.
2
Get in touch with CEDR
If AD Clients is unable to resolve your complaint to your satisfaction you can escalate your complaint to CEDR.
3
Independent adjudication
CEDR will review the matter and will issue an independent adjudication, that is binding on the company, if accepted by you.
applications@cedr.com
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Meet the Team
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Make a complaint
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Are you a business?
CEDR can provide dispute resolution services for businesses in most sectors.
- Fast, and cost effective solutions
- Provided at a sustainable cost