Water Redress Scheme (WATRS)

Help & Guides

Useful information about the Westerleigh Group scheme.

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Westerleigh Group

Frequently asked questions

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Useful documentation

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Video guides

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Useful documentation

Guidance Notes for Conciliation

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How to complain to your provider

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How to make an effective claim to CEDR

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How we help you make a complaint

How to make a complaint

If you have already complained to Westerleigh Group, which includes Distinct Cremations and AK Lander, and they have given you CEDR's details, you can submit an application for conciliation. Please consider the guidance notes provided on this page and if you have any questions you can call us for assistance.

Complaints about CEDR

What if I have a complaint about CEDR?

If you want to complain about CEDR please read our Complaints Procedure document. Once you have read the Complaints Procedure and you want to submit your complaint, please use our Complaint Form below.

Complaints Procedure

Complaint Form

Independent Reviewer's Terms of Reference

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