Help & Guides

Useful information about the Storage scheme.

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Storage

Frequently asked questions

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Useful documentation

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Video guides

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Useful documentation

Scheme Rules

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Application Form

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Guidance Notes for Customers

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How to complain to your provider

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How to make an effective claim to CEDR

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How we help you make a complaint

How we do it

Adjudication is a process by which an adjudicator, who is usually legally trained, weighs up the documents and evidence provided by the customer and the company in order to reach a decision. The adjudicator will take into account the law relevant to the subject matter of the dispute at hand. The adjudicator’s decision is binding upon both parties, if the customer chooses to accept it. If the customer chooses not to accept the decision, it will have no binding effect on either party. The case will then close with no further appeals or review available.

Complaints about CEDR

What if I have a complaint about CEDR?

If you want to complain about CEDR please read our Complaints Procedure document. Once you have read the Complaints Procedure and you want to submit your complaint, please use our Complaint Form below.

Complaints Procedure

Complaint Form

Independent Reviewer's Terms of Reference

The steps you must take before submitting a complaint

Contact the company

Customer raises a complaint with the company in the first instance and reaches a final response from them.

Get in touch with CEDR

If a complaint is referred to CEDR for independent adjudication, you will need to complete the Application Form and read the Scheme rules. We will also check with the company to confirm that the matter has been through their internal complaints process.

The outcome

Once we receive all the information from yourself and the company, we will aim to have a final written response provided within 30 working days. Once a final written response is published, the matter is closed with no appeals.

Make a complaint

Are you a business?

CEDR can provide dispute resolution services for businesses in most sectors.

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Provided at a sustainable cost

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