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Frequently asked questions
The steps you must take before submitting a complaint
1
Contact the company
Raise your complaint with the company in the first instance.
2
Contact Glass & Glazing Federation or FENSA
If the company is not able to address your complaint to your satisfaction you can escalate the matter to the Glass & Glazing Federation or FENSA as appropriate. For GGF, please email conciliation@ggf.org.uk and for FENSA, please email complaints@fensa.org.uk
3
Apply to TGAS for arbitration
If intervention from GGF or FENSA does not resolve the issue you may apply to TGAS, however, to commence arbitration proceedings, a joint application by the Parties must first be submitted to CEDR through the GGF where the trader is a GGF member company, or through FENSA where the trader is a FENSA registered firm.
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