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Frequently asked questions
The steps you must take before submitting a complaint
Contact the company
Raise your complaint with the company in the first instance. If you are not happy with the initial response, you can escalate your complaint to a Allwyn Entertainment Ltd Manager who will provide a response within 10 working days. After receiving that response, if you remain unhappy, you can request a further investigation by a Allwyn Entertainment Ltd Senior Manager. They will contact you with the final outcome of your complaint, generally within 10 working days.
Get in touch with CEDR
If you remain dissatisfied following receipt of final position letter from an Allwyn Entertainment Senior Manager or the dispute has not been settled and 8 weeks has passed from the date on which the dispute was first raised, you may refer the matter to CEDR by submitting an application for adjudication. Once submitted your application will be reviewed for its eligibility
Complaint allocated to adjudicator
If accepted your complaint will be allocated to an adjudicator. Claims up to £10,000: The adjudicator will issue a written Decision that the customer may choose accept or reject. If accepted Allwyn Entertainment must comply with the adjudicators' direction on redress. Claims over £10,000: The adjudicator will issue a recommendation. If both the customer and Allwyn Entertainment accept the recommendation it becomes a binding contract.
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Are you a business?
CEDR can provide dispute resolution services for businesses in most sectors.
- Fast, and cost effective solutions
- Provided at a sustainable cost