Holiday and Residential Parks Association (HARPA)

Help & Guides

Useful information about the HARPA scheme.

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Holiday and Residential Parks Association (HARPA)

Frequently asked questions

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Useful documentation

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Video guides

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Useful documentation

Scheme Rules

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Guidance Notes for Arbitration

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Customer Declaration Form

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How to complain to your provider

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How to make an effective claim to CEDR

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How we can help you make a complaint

How we do it

The process is conducted entirely in writing. Both parties will see all the evidence submitted by the other. The arbitrators award is confidential between the parties and the award will include details of how the outcome was reached.

Please note that a consumer can withdraw a case at any time prior to the issuing of the award. Please note that whilst Arbitration is legally binding, the solution may be different from an outcome determined by a court.

What if I have a complaint about CEDR?

Complaints about CEDR

If you want to complain about CEDR please read our Complaints Procedure document. Once you have read the Complaints Procedure and you want to submit your complaint, please use our Complaint Form below.

Complaints Procedure

Complaint Form

Independent Reviewer's Terms of Reference

The steps you must take before submitting a complaint

Contact the company

Raise your concerns with the company directly via their complaints procedure.

Get in touch with HARPA

If you remain dissatisfied following receipt of the final position given to you by the company, raise your concerns with the Holiday and Residential Parks Association (HARPA).

Get in touch with CEDR

If you are still dissatisfied following HARPA’s intervention you may refer the matter for arbitration.

Make a complaint

Are you a business?

CEDR can provide dispute resolution services for businesses in most sectors.

Fast, and cost effective solutions
Provided at a sustainable cost

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