Renewable Adjudication Service

Renewable Energy Consumer Code & MCS Standards

CEDR provides an independent adjudication service to resolve disputes between consumers and companies who are members of the Renewable Energy Consumer Code (RECC).

Cost

£120 - £240

Duration

Up to 90 days

Make a complaint

What we can do

In order to use the Service, you will need to have been given a referral notice (called an ‘Adjudication Notice’) by the Code Administrator on behalf of RECC.

If you want to know more about how we can help you with your RECC complaint, please visit our Help & Guides.

Important Notice: Please note that the last day CEDR is accepting new cases is 5pm Friday 6 February 2026, except for cases where an Adjudication Notice from RECC has been issued informing consumers to come to CEDR within six weeks of the date of that correspondence.

All cases already registered prior to that date we continue until conclusion.

The steps you must take before submitting a complaint

Contact the company

Raise your concerns with the Code Member directly in writing.

Get in touch with RECC

If they cannot resolve your complaint to your satisfaction, you can escalate the matter to RECC through their dispute resolution process.

Refer to CEDR for adjudication

RECC will refer the Consumer to CEDR for independent adjudication by giving them an Adjudication Notice. RECC will advise the Consumer to complete an application form and make a payment to CEDR directly. If the adjudicator makes a decision in favour of the Consumer and the Consumer accepts, the Code Member must then comply with the Final Decision.

Make a complaint

More information about RECC's process

Are you a business?

CEDR can provide dispute resolution services for businesses in most sectors.

Fast, and cost effective solutions
Provided at a sustainable cost

Find Out More

CEDR is approved by Government under the Alternative Dispute Resolution for Consumer Disputes (Compentent Authorities and Information) Regulations 2015.