NAFD Resolve

Funeral Conciliation and Adjudication Scheme

We provide Alternative Dispute Resolution (conciliation and adjudication) for members of the National Association of Funeral Directors (NAFD) and their customers under the NAFD Resolve Conciliation and Adjudication Schemes.

Cost

Free

Duration

Up to 90 days

Make a complaint

What we can do

We provide independent conciliation and adjudication under this scheme. NAFD Resolve will refer your matter to CEDR for conciliation in the first instance. Please note that the NAFD will issue out the Conciliation Application form for consumers to complete and send to CEDR. Applications are only accepted in English and please note that the process is done in English only.

Please note that any conciliation outcome agreements and adjudications issued will include details of how the outcome was reached. Also, a consumer can withdraw a case at any time prior to the issuing of the outcome agreement or adjudicator’s decision.

If you want to know more about how we can help you with your NAFD Resolve complaint, please visit our Help & Guides.

The steps you must take before submitting a complaint

Contact the firm

Raise your concerns with the funeral firm in the first instance.

Get in touch with NAFD

If your dispute remains unresolved you should refer the matter to National Association of Funeral Directors (NAFD) who will, in turn, refer the matter to us for conciliation or you may choose to move straight to stage three. Please note that the conciliator will seek to conclude the conciliation within 21 days of his or her appointment.

Make a decision

Independent adjudication.

Make a complaint

Find a funeral director

Are you a business?

CEDR can provide dispute resolution services for businesses in most sectors.

Fast, and cost effective solutions
Provided at a sustainable cost

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CEDR is approved by Government under the Alternative Dispute Resolution for Consumer Disputes (Compentent Authorities and Information) Regulations 2015.