CEDR’s role is to act as the independent external complaints reviewer to review whether or not the policies and procedures adopted by Homes England have been followed and whether or not its service standards have been met.
Free
Up to 90 days
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CEDR may make relevant recommendations arising from the complaints we investigate about service improvement in relation to Homes England policies and procedures and service standards where appropriate.
Stage 1 is managed by the HE team to which the complaint relates. You should complain no later than 3 months after you became aware of the problem, or should reasonably have become aware of it.
If you’re unhappy with the way HE handled your complaint at stage 1, you can escalate it to their legal services team as an independent review of the original complaint (stage 2). This should be within 3 months of receiving a response to stage 1.
If you remain unhappy with HE’s stage 2 response then you can refer your complaint to us, where we will carry out an independent review. Following our independent review, if you are still not satisfied, you can ask your MP to take your complaint to the independent Parliamentary and Health Service Ombudsman to review the handling of your complaint.
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CEDR can provide dispute resolution services for businesses in most sectors.
+44 (0)20 7536 6000
complaintsreview@cedr.com