CEDR adjudicates disputes between customers and gambling and gaming operators who are members of the CEDR Scheme.
Managed independently by Centre for Effective Dispute Resolution
Free
Up to 90 days
Search for a company you wish to complain about.
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We are approved as an independent dispute resolution provider by The Gambling Commission to adjudicate disputes related to transactions (game playing). Please note that we can accept applications in English and Welsh, but the adjudication process is conducted entirely in English.
Raise your complaint with the company in the first instance.
If you remain dissatisfied following receipt of final position letter from a Senior Manager you may refer the matter to CEDR by submitting an application for adjudication.
Once submitted your application will be reviewed for its eligibility. If accepted your complaint will be allocated to an adjudicator. nn* Claims up to £10,000; the adjudicator will issue a written Decision that the customer may choose to accept or reject. If accepted the company must comply with the adjudicators direction on redress.
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CEDR can provide dispute resolution services for businesses in most sectors.
CEDR is approved by the Gambling Commission to provide ADR services for Adult Gaming Centres, Family Entertainment Centres, Lotteries and all Remote Sectors.
+44 (0)20 7536 6000
applications@cedr.com